Need a hand?
An engineer answers.
Around the clock, every day of the year. Not a queue, not a script — the same people who run the facility. Pick whichever way of reaching us fits the moment.
Two ways to reach us
Something down? Call. Everything else, open a ticket and an engineer picks it up.
Urgent? Call.
If something is down, don't type — dial. 1-855-HDC-DATA (1-855-432-3282) or 1-289-429-0195 locally. An engineer answers, 24/7.
Open a ticket
For anything that isn't an outage — changes, questions, access requests — open a ticket below. You get a case number straight away, and an engineer follows up directly.
Tell us what's going on
This goes straight into our case queue — the one an engineer is watching right now. You'll get your case number on screen the moment it's submitted.
If something is down right now, skip the form and call 1-855-HDC-DATA.
A few things clients ask about
- Facility access. Your badge and biometrics work 24/7, every day of the year. No appointment, no escort.
- Remote hands. Need a reboot, a cable moved, or a drive swapped? Open a ticket or call — we're already in the building.
- Maintenance windows. Scheduled work is announced in advance by email.
- Billing and account changes. Call or email us and we'll take care of it.
Let's talk about what you need
Sales questions, quotes and tours go through our contact page — your message lands in an engineer's inbox, not a ticket queue. Or just call: the number is the same.